Zendesk MCP Server

Stablecommunication

★65 starsTypeScriptcommunity

About

Overview

The Zendesk MCP Server enables AI agents to interact with Zendesk's customer support platform. It provides tools for creating and updating tickets, managing users, searching the knowledge base, and accessing ticket metrics. Supports both Zendesk Support and Zendesk Guide.

Capabilities

Tools & Capabilities

⚡create_ticket

Create a new support ticket

⚡update_ticket

Update ticket properties

⚡search_tickets

Search tickets with query syntax

⚡list_tickets

List recent tickets

⚡add_comment

Add a comment to a ticket

⚡search_articles

Search knowledge base articles

Setup

Installation

bash

Install

npx -y mcp-server-zendesk

Examples

Example Usage

javascript

Usage

{
  "mcpServers": {
    "zendesk": {
      "command": "npx",
      "args": ["-y", "mcp-server-zendesk"],
      "env": {
        "ZENDESK_SUBDOMAIN": "your-subdomain",
        "ZENDESK_EMAIL": "your-email",
        "ZENDESK_API_TOKEN": "your-token"
      }
    }
  }
}

Quick Info

Authorcommunity

LanguageTypeScript

StatusStable

Stars★ 65

Last UpdatedFeb 12, 2026