The Challenge
Business Problem
Healthcare practices lose 5-10% of revenue from no-shows. Front desk staff spend hours on the phone scheduling and rescheduling appointments.
The Approach
Solution Overview
Connect Google Calendar MCP Server with Twilio for SMS reminders and Slack for internal team coordination to automate the entire scheduling workflow.
Step-by-Step
Implementation Steps
1
Online Booking
Enable patients to book appointments through available time slots pulled from Google Calendar.
2
Confirmation Messages
Send immediate SMS confirmation with appointment details and prep instructions.
3
Reminder Sequence
Send reminders at 48 hours, 24 hours, and 2 hours before the appointment.
async function sendReminders() {
const upcoming = await calendar.listEvents({ timeMin: new Date(), timeMax: addHours(new Date(), 48) });
for (const apt of upcoming) {
const hoursUntil = hoursBetween(new Date(), apt.start);
if ([48, 24, 2].includes(Math.round(hoursUntil))) {
await twilio.sendSMS({ to: apt.patient.phone, body: `Reminder: Your appointment is in ${Math.round(hoursUntil)} hours. Reply C to confirm or R to reschedule.` });
}
}
}4
Handle Rescheduling
Process patient replies and automatically find the next available slot.
Code
Code Examples
typescript
Availability Finder
async function findNextSlot(duration, preferredDay) {
const events = await calendar.listEvents({ timeMin: new Date(), timeMax: addDays(new Date(), 30) });
const slots = findOpenSlots(events, duration);
return preferredDay ? slots.find(s => s.day === preferredDay) || slots[0] : slots[0];
}Overview
ComplexityEasy
Estimated Time~8 hours
Tools Used
Google Calendar MCP ServerTwilio MCP ServerSlack MCP Server
Industry
HealthcareMedical
ROI Metrics
Time Saved15 hours/week
Cost Reduction60% reduction in no-shows
Efficiency GainZero phone-based scheduling